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Legal Disclaimer

These Terms & Conditions govern the use of TrimaMore’s services and website and the engagement of its automation and consultancy services. By accessing this website or engaging TrimaMore’s services, you agree to comply with and be bound by the terms outlined below.

1.1

Scope of Services

TrimaMore provides process consulting, automation, and implementation services focused on improving backend administrative workflows, including but not limited to Excel optimisation, data transformation, report automation, and document generation. All services will be defined by a mutually agreed project scope, proposal, quotation, or statement of work.

1.2

Engagement & Deliverables

Project scope, timelines, milestones, and deliverables will be agreed upon prior to commencement. Any deviations or additional requests outside the original scope may result in revised timelines and additional charges, subject to mutual agreement.

1.3

Fees, Payments & Refunds

All fees, deposits, milestone payments, and refund terms are governed by TrimaMore’s Refund Policy, which forms an integral part of these Terms & Conditions. By confirming a project and making payment, you acknowledge acceptance of the pricing structure and payment schedule.

1.4

Client Responsibilities

Clients agree to: - Provide accurate and timely information necessary for project execution - Respond to queries and approvals within reasonable timeframes - Ensure internal approvals are obtained where required Delays caused by incomplete information or lack of response may affect timelines without liability to TrimaMore.

1.5

Intellectual Property

Unless otherwise agreed in writing: - All automation scripts, templates, frameworks, and methodologies developed by TrimaMore remain the intellectual property of TrimaMore. - The client is granted a non-transferable right to use the delivered solutions for internal business purposes only. Reproduction, resale, or distribution without written consent is prohibited.

1.6

Confidentiality

All customer-related information shared between TrimaMore and the client shall be treated as confidential and handled in accordance with the Privacy Policy.

1.7

Non-Disclosure Agreement (NDA)

The client agrees that any information disclosed by TrimaMore, including but not limited to pricing, project plans, proposals, client prospects, materials, or any other information designated or reasonably understood as confidential, shall be kept strictly confidential. The Client shall not disclose, share, or use such Confidential Information for any purpose other than in connection with discussions or engagements with TrimaMore. This obligation shall survive the termination or expiration of these Terms.

1.8

Limitation of Liability

TrimaMore shall not be liable for any indirect, incidental, consequential, or business losses arising from the use or inability to use the delivered solutions, including but not limited to loss of profits, data, or operational downtime. Clients remain responsible for validating outputs, maintaining backups, and ensuring business continuity measures.

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Indemnity

The Client agrees to indemnify, defend, and hold harmless TrimaMore, its officers, directors, employees, and agents from and against any and all claims, liabilities, losses, damages, costs, or expenses (including legal fees) arising out of or in connection with: - Any misuse, improper use, or modification of the solutions, templates, scripts, or deliverables provided by TrimaMore; - The Client’s failure to comply with the instructions, guidelines, or recommendations provided by TrimaMore; - Any breach of these Terms & Conditions by the Client; or - Any third-party claims resulting from the Client’s use of the deliverables. This indemnity does not apply to claims caused solely by TrimaMore’s gross negligence or willful misconduct.

1.10

Termination

Either party may terminate a project by providing written notice. Payment obligations for completed milestones and the non-refundable nature of deposits remain enforceable upon termination.

1.11

Website Usage

Website content is provided for general informational purposes only. TrimaMore reserves the right to modify or remove content without notice. Unauthorised use of this website or its content may result in legal action.

1.12

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Singapore.

1.13

Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to this Agreement, or its breach, termination, or invalidity, shall first be attempted to be resolved amicably through good faith discussions between the parties. If the parties cannot resolve the dispute within 30 days, the dispute shall be submitted to mediation administered by the Singapore Mediation Centre (SMC) before resorting to any court proceedings.

1.14

Amendments

TrimaMore reserves the right to update these Terms & Conditions at any time. Continued use of the website or services constitutes acceptance of any changes.

1.15

Final Agreement Reliance

This Service Agreement, along with referenced proposals and statements of work, constitutes the ultimate and complete agreement between the parties regarding the services provided. Any previous agreements, verbal or written, are superseded unless expressly incorporated in writing.

1.16

Force Majeure

Neither party shall be held liable for any failure or delay in performing their obligations under this Agreement if such failure or delay is caused by circumstances beyond their reasonable control, including but not limited to natural disasters, acts of government, strikes, or power failures. Each party shall promptly notify the other of any such event and make reasonable efforts to resume performance as soon as practicable.